Shipping Policy

At Doki Pocket, we want international shopping to feel simple and worry-free. Standard shipping is included with every order, so you will not be charged a shipping fee at checkout.

Free International Shipping

All Doki Pocket orders qualify for free standard international shipping. The shipping cost is covered by us unless a different shipping option or charge is clearly shown at checkout.

Orders are shipped from Guangzhou, China, using reliable international parcel services. Depending on the destination, your package may be transferred to a local postal or delivery service for final delivery.

Order Processing

Orders are generally prepared and dispatched within 1 business day after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day. Processing may occasionally take longer during major sales events or other exceptional circumstances.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Estimated Delivery Time

Estimated international delivery usually takes approximately 5–8 business days after dispatch.

Delivery times may vary depending on the destination, customs processing, local delivery services, weather, holidays, and other circumstances outside our control. Delivery estimates are provided as a general guide and are not guaranteed arrival dates.

If you need an item for a specific holiday or event, we recommend ordering as early as possible.

Tracking Your Order

Most orders include tracking. Tracking information may take several days to update after the package has been dispatched.

International tracking sometimes pauses while a package is traveling between countries or waiting for customs clearance. This does not necessarily mean the package is lost.

If your tracking information has not updated for an extended period, please contact us with your order number. We will review the shipment and do our best to help.

Multiple Packages

To ship your order safely and efficiently, items from the same order may occasionally be sent in separate packages.

You will not be charged any additional shipping fees if we divide your order into multiple shipments.

Customs, Duties, and Import Taxes

Free shipping covers the standard cost of transporting your order. It does not automatically include customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless these charges are specifically collected at checkout, the customer is responsible for any duties, taxes, or import fees required by local authorities.

Customs policies vary by country, so we recommend checking your local import rules before ordering. Doki Pocket cannot control or predict customs charges or customs-processing times.

Shipping Address

Please check your shipping address carefully before completing your order.

Customers are responsible for providing a complete and accurate address, including the apartment or unit number, postal code, and contact information when required.

If you notice an error, contact us as soon as possible. We will try to update the address, but we cannot guarantee changes after an order has been processed or shipped.

Doki Pocket is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer. Additional shipping costs may apply if a package must be resent.

Delayed or Missing Packages

International delivery may occasionally be delayed by customs, local postal services, weather, holidays, or other circumstances outside our control.

If your package appears to be significantly delayed, please contact us. We will review the tracking information and, when appropriate, contact the shipping provider.

If a package is officially confirmed as lost in transit, we will work with you to provide an appropriate solution, which may include a replacement or refund.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include your order number and clear photos of the item and its packaging. Once we verify the issue, we will do our best to arrange a replacement, partial refund, or full refund, depending on the circumstances.

Contact Us

If you have questions about shipping or need help locating an order, please contact us through our Contact page.

Please include your order number whenever possible. Every message is reviewed personally, and we aim to respond within 1–2 business days.