Return and Refund Policy

At Doki Pocket, we want you to feel confident when placing an order. If something goes wrong, please contact us—we will review your request personally and do our best to find a fair solution.

Returns

You may contact us to request a return within 14 days of receiving your order.

To qualify for a return, the item must be:

• Unused, unworn, and unwashed

• In its original condition and packaging

• Free from pet hair, stains, odors, chewing, or other signs of use

• Accompanied by your order number or other proof of purchase

Returns must be approved before they are shipped. Items returned without prior authorization may not be accepted or refunded.

Sizing and Fit

Please carefully review the measurements and size chart on the product page before placing your order.

Except where required by applicable law, we do not accept returns, exchanges, or refund requests when a customer selects the wrong size or when an item does not fit as expected.

This policy applies to pet clothing, costumes, collars, harnesses, and other wearable accessories.

If you receive a size different from the one shown in your order confirmation, please contact us within 7 days of delivery. Once the issue is verified, we will arrange a replacement or refund at no additional cost to you.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery and provide:

• Your order number

• A brief description of the issue

• Clear photos or a short video of the item

• A photo of the original packaging, if available

Once we verify the issue, we may offer a replacement, partial refund, or full refund, depending on the circumstances.

If the mistake was ours, you will not be responsible for reasonable replacement or return shipping costs.

Please do not discard a damaged or incorrect item until we have reviewed your request.

Return Authorization and Address

Please contact us before returning any item. We will review your request and confirm whether the item qualifies for return.

If your return is approved, we will provide the correct return address and detailed shipping instructions.

Do not send an item back until you have received return authorization from us. Items sent without approval, sent to an unauthorized address, or sent to the address shown on the original shipping label may not be accepted or refunded.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns for:

• Used, worn, or washed pet products

• Products showing pet hair, stains, odors, chewing, or other signs of use

• Personalized or customized products

• Clearance or final-sale items

• Gift cards

• Items returned without prior authorization

These restrictions do not apply when an item arrives damaged, defective, or different from what was ordered, or when applicable law provides otherwise.

Return Shipping

For an eligible return that is not caused by an error on our part, the customer is responsible for return shipping costs.

Original shipping charges, customs duties, import taxes, and other third-party fees are generally non-refundable.

If we sent the wrong item or the product arrived damaged or defective, Doki Pocket will cover reasonable return or replacement shipping costs when required.

We recommend using a trackable shipping service and keeping your shipping receipt. We cannot guarantee receipt of returns sent without tracking.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process and display the refund.

If more than 10 business days have passed since your refund was approved, please contact us so we can help you check its status.

Order Cancellations and Changes

If you need to cancel or change your order, please contact us as soon as possible.

We will do our best to help, but orders that have already been processed or shipped cannot be canceled or modified.

Missing or Delayed Orders

International delivery may occasionally be affected by customs inspections, local postal delays, weather, or other circumstances outside our control.

If your tracking information has not updated for an extended period or you believe your package may be missing, please contact us. We will review the tracking information and work with the shipping provider to help resolve the issue.

An order is not considered lost while it is still within the estimated delivery period or actively moving through the carrier’s network.

Contact Us

To request a return, report an order issue, or ask a question about this policy, please contact us through our Contact page.

Include your order number whenever possible so we can assist you more quickly. Every request is reviewed personally, and we aim to respond within 1–2 business days.

This policy applies except where otherwise required by applicable consumer protection laws.